Refund Policy

This Refund Policy applies to paid subscriptions and purchases on VideoReducer.com. We want you to be satisfied with your purchase, and we strive to make the refund process fair and transparent.

1. Free Service

The core video compression service on VideoReducer.com is free to use. Since no payment is required for the free service, no refunds are applicable for free usage.

2. Subscription Refunds

2.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all new subscription plans. If you are not satisfied with your subscription within 7 days of your initial purchase, you can request a full refund — no questions asked.

2.2 Monthly Subscriptions

For monthly subscription plans:

• First payment: Eligible for full refund within 7 days
• Subsequent payments: Refundable on a pro-rata basis for the unused portion of the billing period, if cancelled within 48 hours of renewal
• After 48 hours: Non-refundable; cancellation takes effect at the end of the current billing period

2.3 Annual Subscriptions

For annual subscription plans:

• First 30 days: Eligible for full refund
• After 30 days: Refundable on a pro-rata basis for the remaining full months of the subscription period
• Final month: Non-refundable

3. Refund Eligibility

To be eligible for a refund:

• You must request the refund within the applicable time period
• Your account must be in good standing (not suspended for Terms of Service violations)
• You must provide your order number or the email used for the purchase
• The refund request must be for a legitimate reason (e.g., dissatisfaction, technical issues, accidental purchase)

4. Non-Refundable Cases

The following are not eligible for refunds:

• Subscriptions cancelled after the applicable refund period (except pro-rata for annual plans)
• Accounts terminated due to violations of our Terms of Service
• Refunds requested more than 60 days after the original purchase date
• Purchases made through third-party platforms (subject to their refund policies)

5. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at billing@videoreducer.com
2. Include the following information:
   • Your order number or transaction ID
   • The email address used for the purchase
   • The reason for your refund request
   • The date of purchase
3. We will review your request within 2 business days and respond with a decision
4. If approved, the refund will be processed within 5-10 business days to the original payment method

6. Refund Processing

Approved refunds will be processed back to the original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 1-3 business days
• Other payment methods: Varies by provider

Your bank or payment provider may take additional time to post the refund to your account.

7. Cancellation vs. Refund

Cancelling a subscription stops future renewals but does not automatically issue a refund. To receive a refund, you must explicitly request one following the process above.

You can cancel your subscription at any time by:

• Emailing billing@videoreducer.com
• Using the cancellation link in your account settings (if available)

8. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or credit card company. We are committed to resolving disputes fairly and promptly. Unauthorized chargebacks may result in account suspension.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact

For refund inquiries or questions about this policy, please contact us at billing@videoreducer.com.